[he pauses, noting the guilt in her voice, but after a moment...]

That's how it goes, a lot of the time. [adding onto that quickly, though:] But it doesn't have to be the way it goes. The people in charge are supposed to protect everyone else.

[he notices the guilt in her expression, though, so after a moment:]

Not that I'm saying it was your fault or anything, but if I can ask... The people in the castle - why didn't they help?